Patient Privacy Policy

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This notice describes how medical information about you may be used and disclosed and how you can get access to this information.  Please review it carefully!

With your consent, the practice is permitted by federal privacy laws to make uses and disclosures of your health information for purposes of treatment, payment, and health care operations.  Protected health information is the information we create and obtain in providing our services to you.  Such information may include documenting your symptoms, examination and test results, diagnoses, treatment, and applying for future care or treatment.  It also includes billing documents for these services.

Example of uses of your health information for treatment purposes:

A surgical assistant obtains information about you and records it in a health record.  During the course of your treatment, the doctor determines a need to consult with another specialist in the area.  The doctor will share the information with such specialist and obtain input.  We may use and disclose your health information to a physician or other healthcare provider providing treatment to you.

Example of use of your health information for payment purposes:

We submit a request for payment to your health or dental insurance company.  The health or dental insurance company requests information from us regarding medical care given.  We will provide information to them about you and the care given.  We may use and disclose your health information to obtain payment for the services we provide you.

Example of use of your information for health care operations:

We obtain services from our insurers or other business associates such as quality assessment, quality improvement, outcome evaluation, protocol and clinical guidelines development, training programs, credentialing, medical review, accounting, and legal services, computer vendors, answering service and insurance.  We will share information about you with such insurers or other business associates as necessary to obtain these services.

Your Health Information Rights

The health record we maintain and billing records are the physical property of the practice.  The information in it, however, belongs to you.  You have a right to:

  • Request a restriction on certain uses and disclosures of your health information by delivering the request in writing to our office. We are not required to grant the request, but we will comply with any request granted;
  • Request that you be allowed to inspect and copy your health and billing record – you may exercise this right by delivering the request in writing to our office;
  • Appeal a denial of access to your protected health information except in certain circumstances;
  • Request that your health care record be amended to correct incomplete or incorrect information by delivering a written request to our office. Information contained in the records that our office received from another provider cannot be amended; such request must be made to the provider who created the record;
  • File a statement or disagreement if your amendment is denied, and require that the request for amendment and any denial be attached in all future disclosures of your protected health information;
  • Obtain an accounting of disclosures of your health information as required to be maintained by law by delivering a written request to our office. An accounting will not include internal uses of information for treatment, payment, or operations, disclosures made to you or made at your request, or disclosures made to family members or friends in the course of providing care;
  • Request that communication of your health information be made by alternative means or at an alternative location by delivering the request in writing to our office; and,
  • Revoke authorizations that you made previously to use and disclose the information except to the extent information or action has already been taken by delivering a written revocation to our office.
  • You have the right to look at or get copies of your health care information with limited exceptions. You must make a request in writing to obtain access to your health care information at the address listed below.  We will charge you a reasonable cost-based fee for expenses such as copies and staff time.  If you request copies, we will charge you $8.40 per request for paper copies and $4.00 for each duplicated x-ray, for the staff time to locate and copy your health information and postage if you want the copies mailed to you.

If you want to exercise any of the above rights, please contact Monika, Privacy Officer, at 2620 Stewart Ave., Suite 218, Wausau, WI 54401; (715)842-8811, in person or in writing, during normal hours.  She will provide you with assistance on the steps to take to exercise your rights.

Our Responsibilities

The practice is required to:

  • Maintain the privacy of your health information as required by law;
  • Provide you with a notice of our duties and privacy practices as to the information we collect and maintain about you;
  • Abide by the terms of this Notice;
  • Notify you if we cannot accommodate a requested restriction or request; and
  • Accommodate your reasonable requests regarding methods to communicate health information with you.

We reserve the right to amend, change, or eliminate provisions in our privacy practices and assess practices, and to enact new provisions regarding the protected health information we maintain.  If our information practices change, we will amend our Notice.  You are entitled to receive a revised copy of the Notice by calling and requesting a copy of our “Notice” or by visiting our office and picking up a copy.

To Request Information or File a Complaint

If you have questions, would like additional information, or want to report a problem regarding the handling of your information, you may contact Monika, Office Manager at (715)842-8811.

Additionally, if you believe your privacy rights have been violated, you may file a written complaint at our office by delivering the written complaint to Monika.  You may also file a written complaint by mailing it to the Secretary of Health and Human Services at the U.S. Department of Health and Human Services.

  • We cannot, and will not, require you to waive the right to file a complaint with the Secretary of Health and Human Services (HHS) as a condition of receiving treatment from the practice.
  • We cannot, and will not, retaliate against you for filing a complaint with the Secretary.

Other Disclosures and Uses


Unless you object, we may use or disclose your protected health information to notify, or assist in notifying, a family member, personal representative, or other person responsible for your care, about your location, and about your general condition, or your death.

Communication with Family

Using our best judgment, we may disclose to a family member, or other relative, close personal friend, or any other person you identify, health information relevant to that person’s involvement in your care or in payment for such care if you do not object or in an emergency.

Appointment reminders

We may use and disclose your health information to provide you with appointment reminders (such as voicemail messages, text messages, letters or emails).

Food and Drug Administration (FDA)

We may disclose to the FDA your protected health information relating to adverse events with respect to products and product defects, or post-marketing surveillance information to enable product recalls, repairs, or replacements.

Workers Compensation

If you are seeking compensation through Workers Compensation, we may disclose your protected health information to the extent necessary to comply with laws relating to Workers Compensation.

Public Health

As required by law, we may disclose your protected health information to public health or legal authorities charged with preventing or controlling disease, injury, or disability.

Abuse or Neglect

We may disclose your protected health information to public authorities as allowed by law to report abuse or neglect.

Law Enforcement

We may disclose your protected health information for law enforcement purposes as required by law, such as when required by a court order, or in cases involving felony prosecutions, or to the extent an individual is in the custody of law enforcement.

Health Oversight

Federal law allows us to release your protected health information to appropriate health oversight agencies or for health oversight activities.

Judicial/Administrative Proceedings

We may disclose your protected health information in the course of any judicial or administrative proceeding as allowed or required by law, with your consent, or as directed by a proper court order.

Other uses

Other uses and disclosures besides those identified in this Notice will be made only as otherwise authorized by law or with your written authorization and you may revoke the authorization as previously provided.

Effective Date:  April 14, 2003 and will remain in effect until we replace it.

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